Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 15778
VM0015778Goldmember15778@example.test · +601110015778 · Preferred outlet: OPLUMO Outlet 3
LunchNew Joiner
Consent Status
Opted In
Points Balance
4,456
Current loyalty balance
Lifetime Spend
RM 5,571
Across 27 visits
Total Visits
27
Since 2025-04-30
Average Order Value
RM 169
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
59d
2026-08-11
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,456 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-11 · OPLUMO Outlet 3
Outlet purchase
2026-07-30 · Member activity · RM 126.75
App session
2026-07-18 · OPLUMO Outlet 3
Points credited
2026-07-06 · Member activity · RM 143.65
Win-back campaign delivered
2026-06-24 · OPLUMO Outlet 3
Outlet purchase
2026-06-12 · Member activity · RM 160.55
Points credited
2026-05-31 · OPLUMO Outlet 3
Outlet purchase
2026-05-19 · Member activity · RM 177.45