Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 15757
VM0015757Membermember15757@example.test · +601110015757 · Preferred outlet: OPLUMO Outlet 16
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
543
Current loyalty balance
Lifetime Spend
RM 679
Across 17 visits
Total Visits
17
Since 2025-11-06
Average Order Value
RM 44
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
49d
2026-08-21
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
543 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-21 · OPLUMO Outlet 16
Outlet purchase
2026-08-09 · Member activity · RM 33.00
App session
2026-07-28 · OPLUMO Outlet 16
Points credited
2026-07-16 · Member activity · RM 37.40
Win-back campaign delivered
2026-07-04 · OPLUMO Outlet 16
Outlet purchase
2026-06-22 · Member activity · RM 41.80
Points credited
2026-06-10 · OPLUMO Outlet 16
Outlet purchase
2026-05-29 · Member activity · RM 46.20