Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 15713
VM0015713Silvermember15713@example.test · +601110015713 · Preferred outlet: OPLUMO Outlet 6
FamilyDelivery
Consent Status
Opted Out
Points Balance
1,909
Current loyalty balance
Lifetime Spend
RM 2,386
Across 27 visits
Total Visits
27
Since 2025-01-04
Average Order Value
RM 101
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
175d
2026-04-17
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,909 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 6
Outlet purchase
2026-04-05 · Member activity · RM 75.75
App session
2026-03-24 · OPLUMO Outlet 6
Points credited
2026-03-12 · Member activity · RM 85.85
Win-back campaign delivered
2026-02-28 · OPLUMO Outlet 6
Outlet purchase
2026-02-16 · Member activity · RM 95.95
Points credited
2026-02-04 · OPLUMO Outlet 6
Outlet purchase
2026-01-23 · Member activity · RM 106.05