Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00157
VM0000157Membermember157@example.test · +601110000157 · Preferred outlet: OPLUMO Outlet 5
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
862
Current loyalty balance
Lifetime Spend
RM 1,079
Across 19 visits
Total Visits
19
Since 2025-09-22
Average Order Value
RM 64
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
58d
2026-08-12
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
862 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-12 · OPLUMO Outlet 5
Outlet purchase
2026-07-31 · Member activity · RM 48.00
App session
2026-07-19 · OPLUMO Outlet 5
Points credited
2026-07-07 · Member activity · RM 54.40
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 5
Outlet purchase
2026-06-13 · Member activity · RM 60.80
Points credited
2026-06-01 · OPLUMO Outlet 5
Outlet purchase
2026-05-20 · Member activity · RM 67.20