Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 15670
VM0015670Silvermember15670@example.test · +601110015670 · Preferred outlet: OPLUMO Outlet 14
App UserFamily
Consent Status
Opted In
Points Balance
1,574
Current loyalty balance
Lifetime Spend
RM 1,968
Across 28 visits
Total Visits
28
Since 2025-03-20
Average Order Value
RM 93
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
82d
2026-07-19
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,574 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-19 · OPLUMO Outlet 14
Outlet purchase
2026-07-07 · Member activity · RM 69.75
App session
2026-06-25 · OPLUMO Outlet 14
Points credited
2026-06-13 · Member activity · RM 79.05
Win-back campaign delivered
2026-06-01 · OPLUMO Outlet 14
Outlet purchase
2026-05-20 · Member activity · RM 88.35
Points credited
2026-05-08 · OPLUMO Outlet 14
Outlet purchase
2026-04-26 · Member activity · RM 97.65