Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 15662
VM0015662Goldmember15662@example.test · +601110015662 · Preferred outlet: OPLUMO Outlet 6
App UserFamily
Consent Status
Opted Out
Points Balance
3,377
Current loyalty balance
Lifetime Spend
RM 4,221
Across 34 visits
Total Visits
34
Since 2024-11-04
Average Order Value
RM 117
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
110d
2026-06-21
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,377 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 6
Outlet purchase
2026-06-09 · Member activity · RM 87.75
App session
2026-05-28 · OPLUMO Outlet 6
Points credited
2026-05-16 · Member activity · RM 99.45
Win-back campaign delivered
2026-05-04 · OPLUMO Outlet 6
Outlet purchase
2026-04-22 · Member activity · RM 111.15
Points credited
2026-04-10 · OPLUMO Outlet 6
Outlet purchase
2026-03-29 · Member activity · RM 122.85