Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 15631
VM0015631Goldmember15631@example.test · +601110015631 · Preferred outlet: OPLUMO Outlet 9
Birthday SoonLunch
Consent Status
Opted In
Points Balance
4,784
Current loyalty balance
Lifetime Spend
RM 5,981
Across 29 visits
Total Visits
29
Since 2025-02-10
Average Order Value
RM 177
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
102d
2026-06-29
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,784 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 9
Outlet purchase
2026-06-17 · Member activity · RM 132.75
App session
2026-06-05 · OPLUMO Outlet 9
Points credited
2026-05-24 · Member activity · RM 150.45
Win-back campaign delivered
2026-05-12 · OPLUMO Outlet 9
Outlet purchase
2026-04-30 · Member activity · RM 168.15
Points credited
2026-04-18 · OPLUMO Outlet 9
Outlet purchase
2026-04-06 · Member activity · RM 185.85