Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 15610
VM0015610Silvermember15610@example.test · +601110015610 · Preferred outlet: OPLUMO Outlet 5
LunchNew Joiner
Consent Status
Opted In
Points Balance
1,606
Current loyalty balance
Lifetime Spend
RM 2,008
Across 12 visits
Total Visits
12
Since 2025-10-01
Average Order Value
RM 157
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
175d
2026-04-17
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,606 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 5
Outlet purchase
2026-04-05 · Member activity · RM 117.75
App session
2026-03-24 · OPLUMO Outlet 5
Points credited
2026-03-12 · Member activity · RM 133.45
Win-back campaign delivered
2026-02-28 · OPLUMO Outlet 5
Outlet purchase
2026-02-16 · Member activity · RM 149.15
Points credited
2026-02-04 · OPLUMO Outlet 5
Outlet purchase
2026-01-23 · Member activity · RM 164.85