Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 15596
VM0015596Goldmember15596@example.test · +601110015596 · Preferred outlet: OPLUMO Outlet 8
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
4,607
Current loyalty balance
Lifetime Spend
RM 5,760
Across 39 visits
Total Visits
39
Since 2024-07-29
Average Order Value
RM 167
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
118d
2026-06-13
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,607 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-13 · OPLUMO Outlet 8
Outlet purchase
2026-06-01 · Member activity · RM 125.25
App session
2026-05-20 · OPLUMO Outlet 8
Points credited
2026-05-08 · Member activity · RM 141.95
Win-back campaign delivered
2026-04-26 · OPLUMO Outlet 8
Outlet purchase
2026-04-14 · Member activity · RM 158.65
Points credited
2026-04-02 · OPLUMO Outlet 8
Outlet purchase
2026-03-21 · Member activity · RM 175.35