Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 15577
VM0015577Goldmember15577@example.test · +601110015577 · Preferred outlet: OPLUMO Outlet 6
FamilyDelivery
Consent Status
Opted In
Points Balance
4,210
Current loyalty balance
Lifetime Spend
RM 5,264
Across 45 visits
Total Visits
45
Since 2024-06-23
Average Order Value
RM 129
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
46d
2026-08-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,210 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-24 · OPLUMO Outlet 6
Outlet purchase
2026-08-12 · Member activity · RM 96.75
App session
2026-07-31 · OPLUMO Outlet 6
Points credited
2026-07-19 · Member activity · RM 109.65
Win-back campaign delivered
2026-07-07 · OPLUMO Outlet 6
Outlet purchase
2026-06-25 · Member activity · RM 122.55
Points credited
2026-06-13 · OPLUMO Outlet 6
Outlet purchase
2026-06-01 · Member activity · RM 135.45