Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 15545
VM0015545Goldmember15545@example.test · +601110015545 · Preferred outlet: OPLUMO Outlet 8
FamilyDelivery
Consent Status
Opted In
Points Balance
2,418
Current loyalty balance
Lifetime Spend
RM 3,023
Across 18 visits
Total Visits
18
Since 2025-08-01
Average Order Value
RM 142
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
128d
2026-06-03
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,418 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-03 · OPLUMO Outlet 8
Outlet purchase
2026-05-22 · Member activity · RM 106.50
App session
2026-05-10 · OPLUMO Outlet 8
Points credited
2026-04-28 · Member activity · RM 120.70
Win-back campaign delivered
2026-04-16 · OPLUMO Outlet 8
Outlet purchase
2026-04-04 · Member activity · RM 134.90
Points credited
2026-03-23 · OPLUMO Outlet 8
Outlet purchase
2026-03-11 · Member activity · RM 149.10