Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 15533
VM0015533Silvermember15533@example.test · +601110015533 · Preferred outlet: OPLUMO Outlet 13
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,025
Current loyalty balance
Lifetime Spend
RM 1,282
Across 43 visits
Total Visits
43
Since 2024-04-23
Average Order Value
RM 28
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
143d
2026-05-19
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,025 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-19 · OPLUMO Outlet 13
Outlet purchase
2026-05-07 · Member activity · RM 21.00
App session
2026-04-25 · OPLUMO Outlet 13
Points credited
2026-04-13 · Member activity · RM 23.80
Win-back campaign delivered
2026-04-01 · OPLUMO Outlet 13
Outlet purchase
2026-03-20 · Member activity · RM 26.60
Points credited
2026-03-08 · OPLUMO Outlet 13
Outlet purchase
2026-02-24 · Member activity · RM 29.40