Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 15514
VM0015514Platinummember15514@example.test · +601110015514 · Preferred outlet: OPLUMO Outlet 11
LunchNew Joiner
Consent Status
Opted In
Points Balance
6,503
Current loyalty balance
Lifetime Spend
RM 8,129
Across 43 visits
Total Visits
43
Since 2024-07-30
Average Order Value
RM 164
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
45d
2026-08-25
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
6,503 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-25 · OPLUMO Outlet 11
Outlet purchase
2026-08-13 · Member activity · RM 123.00
App session
2026-08-01 · OPLUMO Outlet 11
Points credited
2026-07-20 · Member activity · RM 139.40
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 11
Outlet purchase
2026-06-26 · Member activity · RM 155.80
Points credited
2026-06-14 · OPLUMO Outlet 11
Outlet purchase
2026-06-02 · Member activity · RM 172.20