Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 15508
VM0015508Goldmember15508@example.test · +601110015508 · Preferred outlet: OPLUMO Outlet 5
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
2,745
Current loyalty balance
Lifetime Spend
RM 3,432
Across 30 visits
Total Visits
30
Since 2025-03-19
Average Order Value
RM 114
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
47d
2026-08-23
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,745 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-23 · OPLUMO Outlet 5
Outlet purchase
2026-08-11 · Member activity · RM 85.50
App session
2026-07-30 · OPLUMO Outlet 5
Points credited
2026-07-18 · Member activity · RM 96.90
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 5
Outlet purchase
2026-06-24 · Member activity · RM 108.30
Points credited
2026-06-12 · OPLUMO Outlet 5
Outlet purchase
2026-05-31 · Member activity · RM 119.70