Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 15488
VM0015488Membermember15488@example.test · +601110015488 · Preferred outlet: OPLUMO Outlet 2
High ValueWeekend
Consent Status
Opted Out
Points Balance
319
Current loyalty balance
Lifetime Spend
RM 399
Across 6 visits
Total Visits
6
Since 2026-03-23
Average Order Value
RM 86
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
110d
2026-06-21
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
319 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 2
Outlet purchase
2026-06-09 · Member activity · RM 64.50
App session
2026-05-28 · OPLUMO Outlet 2
Points credited
2026-05-16 · Member activity · RM 73.10
Win-back campaign delivered
2026-05-04 · OPLUMO Outlet 2
Outlet purchase
2026-04-22 · Member activity · RM 81.70
Points credited
2026-04-10 · OPLUMO Outlet 2
Outlet purchase
2026-03-29 · Member activity · RM 90.30