Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 15475
VM0015475Silvermember15475@example.test · +601110015475 · Preferred outlet: OPLUMO Outlet 6
WeekendApp User
Consent Status
Opted In
Points Balance
1,759
Current loyalty balance
Lifetime Spend
RM 2,199
Across 25 visits
Total Visits
25
Since 2025-04-07
Average Order Value
RM 90
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
118d
2026-06-13
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,759 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-13 · OPLUMO Outlet 6
Outlet purchase
2026-06-01 · Member activity · RM 67.50
App session
2026-05-20 · OPLUMO Outlet 6
Points credited
2026-05-08 · Member activity · RM 76.50
Win-back campaign delivered
2026-04-26 · OPLUMO Outlet 6
Outlet purchase
2026-04-14 · Member activity · RM 85.50
Points credited
2026-04-02 · OPLUMO Outlet 6
Outlet purchase
2026-03-21 · Member activity · RM 94.50