Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 15466
VM0015466Goldmember15466@example.test · +601110015466 · Preferred outlet: OPLUMO Outlet 14
LunchNew Joiner
Consent Status
Opted In
Points Balance
3,719
Current loyalty balance
Lifetime Spend
RM 4,650
Across 32 visits
Total Visits
32
Since 2025-01-19
Average Order Value
RM 179
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
70d
2026-07-31
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,719 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-31 · OPLUMO Outlet 14
Outlet purchase
2026-07-19 · Member activity · RM 134.25
App session
2026-07-07 · OPLUMO Outlet 14
Points credited
2026-06-25 · Member activity · RM 152.15
Win-back campaign delivered
2026-06-13 · OPLUMO Outlet 14
Outlet purchase
2026-06-01 · Member activity · RM 170.05
Points credited
2026-05-20 · OPLUMO Outlet 14
Outlet purchase
2026-05-08 · Member activity · RM 187.95