Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 15391
VM0015391Membermember15391@example.test · +601110015391 · Preferred outlet: OPLUMO Outlet 7
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
148
Current loyalty balance
Lifetime Spend
RM 185
Across 3 visits
Total Visits
3
Since 2026-06-06
Average Order Value
RM 63
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
89d
2026-07-12
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
148 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-12 · OPLUMO Outlet 7
Outlet purchase
2026-06-30 · Member activity · RM 47.25
App session
2026-06-18 · OPLUMO Outlet 7
Points credited
2026-06-06 · Member activity · RM 53.55
Win-back campaign delivered
2026-05-25 · OPLUMO Outlet 7
Outlet purchase
2026-05-13 · Member activity · RM 59.85
Points credited
2026-05-01 · OPLUMO Outlet 7
Outlet purchase
2026-04-19 · Member activity · RM 66.15