Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 15361
VM0015361Membermember15361@example.test · +601110015361 · Preferred outlet: OPLUMO Outlet 11
FamilyDelivery
Consent Status
Opted In
Points Balance
661
Current loyalty balance
Lifetime Spend
RM 827
Across 11 visits
Total Visits
11
Since 2026-01-25
Average Order Value
RM 96
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
77d
2026-07-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
661 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-24 · OPLUMO Outlet 11
Outlet purchase
2026-07-12 · Member activity · RM 72.00
App session
2026-06-30 · OPLUMO Outlet 11
Points credited
2026-06-18 · Member activity · RM 81.60
Win-back campaign delivered
2026-06-06 · OPLUMO Outlet 11
Outlet purchase
2026-05-25 · Member activity · RM 91.20
Points credited
2026-05-13 · OPLUMO Outlet 11
Outlet purchase
2026-05-01 · Member activity · RM 100.80