Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 15343
VM0015343Goldmember15343@example.test · +601110015343 · Preferred outlet: OPLUMO Outlet 10
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,766
Current loyalty balance
Lifetime Spend
RM 3,458
Across 32 visits
Total Visits
32
Since 2024-11-04
Average Order Value
RM 95
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
146d
2026-05-16
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,766 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-16 · OPLUMO Outlet 10
Outlet purchase
2026-05-04 · Member activity · RM 71.25
App session
2026-04-22 · OPLUMO Outlet 10
Points credited
2026-04-10 · Member activity · RM 80.75
Win-back campaign delivered
2026-03-29 · OPLUMO Outlet 10
Outlet purchase
2026-03-17 · Member activity · RM 90.25
Points credited
2026-03-05 · OPLUMO Outlet 10
Outlet purchase
2026-02-21 · Member activity · RM 99.75