Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 15341
VM0015341Silvermember15341@example.test · +601110015341 · Preferred outlet: OPLUMO Outlet 8
New JoinerHigh Value
Consent Status
Opted In
Points Balance
964
Current loyalty balance
Lifetime Spend
RM 1,206
Across 14 visits
Total Visits
14
Since 2025-08-22
Average Order Value
RM 74
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
179d
2026-04-13
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
964 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-13 · OPLUMO Outlet 8
Outlet purchase
2026-04-01 · Member activity · RM 55.50
App session
2026-03-20 · OPLUMO Outlet 8
Points credited
2026-03-08 · Member activity · RM 62.90
Win-back campaign delivered
2026-02-24 · OPLUMO Outlet 8
Outlet purchase
2026-02-12 · Member activity · RM 70.30
Points credited
2026-01-31 · OPLUMO Outlet 8
Outlet purchase
2026-01-19 · Member activity · RM 77.70