Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 15317
VM0015317Silvermember15317@example.test · +601110015317 · Preferred outlet: OPLUMO Outlet 1
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,370
Current loyalty balance
Lifetime Spend
RM 2,963
Across 23 visits
Total Visits
23
Since 2025-08-25
Average Order Value
RM 111
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
14d
2026-09-25
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
2,370 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-25 · OPLUMO Outlet 1
Outlet purchase
2026-09-13 · Member activity · RM 83.25
App session
2026-09-01 · OPLUMO Outlet 1
Points credited
2026-08-20 · Member activity · RM 94.35
Win-back campaign delivered
2026-08-08 · OPLUMO Outlet 1
Outlet purchase
2026-07-27 · Member activity · RM 105.45
Points credited
2026-07-15 · OPLUMO Outlet 1
Outlet purchase
2026-07-03 · Member activity · RM 116.55