Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 01531
VM0001531Silvermember1531@example.test · +601110001531 · Preferred outlet: OPLUMO Outlet 2
WeekendApp User
Consent Status
Opted In
Points Balance
1,794
Current loyalty balance
Lifetime Spend
RM 2,243
Across 33 visits
Total Visits
33
Since 2025-01-01
Average Order Value
RM 89
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
70d
2026-07-31
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,794 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-31 · OPLUMO Outlet 2
Outlet purchase
2026-07-19 · Member activity · RM 66.75
App session
2026-07-07 · OPLUMO Outlet 2
Points credited
2026-06-25 · Member activity · RM 75.65
Win-back campaign delivered
2026-06-13 · OPLUMO Outlet 2
Outlet purchase
2026-06-01 · Member activity · RM 84.55
Points credited
2026-05-20 · OPLUMO Outlet 2
Outlet purchase
2026-05-08 · Member activity · RM 93.45