Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 15260
VM0015260Membermember15260@example.test · +601110015260 · Preferred outlet: OPLUMO Outlet 12
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
841
Current loyalty balance
Lifetime Spend
RM 1,052
Across 8 visits
Total Visits
8
Since 2025-12-16
Average Order Value
RM 144
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
171d
2026-04-21
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
841 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-21 · OPLUMO Outlet 12
Outlet purchase
2026-04-09 · Member activity · RM 108.00
App session
2026-03-28 · OPLUMO Outlet 12
Points credited
2026-03-16 · Member activity · RM 122.40
Win-back campaign delivered
2026-03-04 · OPLUMO Outlet 12
Outlet purchase
2026-02-20 · Member activity · RM 136.80
Points credited
2026-02-08 · OPLUMO Outlet 12
Outlet purchase
2026-01-27 · Member activity · RM 151.20