Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 15257
VM0015257Goldmember15257@example.test · +601110015257 · Preferred outlet: OPLUMO Outlet 9
FamilyDelivery
Consent Status
Opted In
Points Balance
3,278
Current loyalty balance
Lifetime Spend
RM 4,098
Across 43 visits
Total Visits
43
Since 2024-04-28
Average Order Value
RM 119
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
138d
2026-05-24
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,278 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-24 · OPLUMO Outlet 9
Outlet purchase
2026-05-12 · Member activity · RM 89.25
App session
2026-04-30 · OPLUMO Outlet 9
Points credited
2026-04-18 · Member activity · RM 101.15
Win-back campaign delivered
2026-04-06 · OPLUMO Outlet 9
Outlet purchase
2026-03-25 · Member activity · RM 113.05
Points credited
2026-03-13 · OPLUMO Outlet 9
Outlet purchase
2026-03-01 · Member activity · RM 124.95