Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 15194
VM0015194Membermember15194@example.test · +601110015194 · Preferred outlet: OPLUMO Outlet 14
LunchNew Joiner
Consent Status
Opted In
Points Balance
175
Current loyalty balance
Lifetime Spend
RM 220
Across 10 visits
Total Visits
10
Since 2025-11-17
Average Order Value
RM 26
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
164d
2026-04-28
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
175 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-28 · OPLUMO Outlet 14
Outlet purchase
2026-04-16 · Member activity · RM 19.50
App session
2026-04-04 · OPLUMO Outlet 14
Points credited
2026-03-23 · Member activity · RM 22.10
Win-back campaign delivered
2026-03-11 · OPLUMO Outlet 14
Outlet purchase
2026-02-27 · Member activity · RM 24.70
Points credited
2026-02-15 · OPLUMO Outlet 14
Outlet purchase
2026-02-03 · Member activity · RM 27.30