Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 15185
VM0015185Silvermember15185@example.test · +601110015185 · Preferred outlet: OPLUMO Outlet 5
FamilyDelivery
Consent Status
Opted In
Points Balance
1,621
Current loyalty balance
Lifetime Spend
RM 2,027
Across 37 visits
Total Visits
37
Since 2024-11-21
Average Order Value
RM 45
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
39d
2026-08-31
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,621 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-08-31 · OPLUMO Outlet 5
Outlet purchase
2026-08-19 · Member activity · RM 33.75
App session
2026-08-07 · OPLUMO Outlet 5
Points credited
2026-07-26 · Member activity · RM 38.25
Win-back campaign delivered
2026-07-14 · OPLUMO Outlet 5
Outlet purchase
2026-07-02 · Member activity · RM 42.75
Points credited
2026-06-20 · OPLUMO Outlet 5
Outlet purchase
2026-06-08 · Member activity · RM 47.25