Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 15181
VM0015181Goldmember15181@example.test · +601110015181 · Preferred outlet: OPLUMO Outlet 1
New JoinerHigh Value
Consent Status
Opted In
Points Balance
4,322
Current loyalty balance
Lifetime Spend
RM 5,404
Across 44 visits
Total Visits
44
Since 2024-05-14
Average Order Value
RM 140
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
104d
2026-06-27
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,322 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-27 · OPLUMO Outlet 1
Outlet purchase
2026-06-15 · Member activity · RM 105.00
App session
2026-06-03 · OPLUMO Outlet 1
Points credited
2026-05-22 · Member activity · RM 119.00
Win-back campaign delivered
2026-05-10 · OPLUMO Outlet 1
Outlet purchase
2026-04-28 · Member activity · RM 133.00
Points credited
2026-04-16 · OPLUMO Outlet 1
Outlet purchase
2026-04-04 · Member activity · RM 147.00