Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 15180
VM0015180Goldmember15180@example.test · +601110015180 · Preferred outlet: OPLUMO Outlet 17
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
3,332
Current loyalty balance
Lifetime Spend
RM 4,165
Across 29 visits
Total Visits
29
Since 2025-02-28
Average Order Value
RM 148
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
84d
2026-07-17
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,332 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-17 · OPLUMO Outlet 17
Outlet purchase
2026-07-05 · Member activity · RM 111.00
App session
2026-06-23 · OPLUMO Outlet 17
Points credited
2026-06-11 · Member activity · RM 125.80
Win-back campaign delivered
2026-05-30 · OPLUMO Outlet 17
Outlet purchase
2026-05-18 · Member activity · RM 140.60
Points credited
2026-05-06 · OPLUMO Outlet 17
Outlet purchase
2026-04-24 · Member activity · RM 155.40