Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N1
Nurul 15177
VM0015177Membermember15177@example.test · +601110015177 · Preferred outlet: OPLUMO Outlet 14
FamilyDelivery
Consent Status
Opted Out
Points Balance
878
Current loyalty balance
Lifetime Spend
RM 1,099
Across 11 visits
Total Visits
11
Since 2026-02-06
Average Order Value
RM 90
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
65d
2026-08-05
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
878 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-05 · OPLUMO Outlet 14
Outlet purchase
2026-07-24 · Member activity · RM 67.50
App session
2026-07-12 · OPLUMO Outlet 14
Points credited
2026-06-30 · Member activity · RM 76.50
Win-back campaign delivered
2026-06-18 · OPLUMO Outlet 14
Outlet purchase
2026-06-06 · Member activity · RM 85.50
Points credited
2026-05-25 · OPLUMO Outlet 14
Outlet purchase
2026-05-13 · Member activity · RM 94.50