Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 15173
VM0015173Goldmember15173@example.test · +601110015173 · Preferred outlet: OPLUMO Outlet 10
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
2,810
Current loyalty balance
Lifetime Spend
RM 3,513
Across 42 visits
Total Visits
42
Since 2024-07-26
Average Order Value
RM 74
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
67d
2026-08-03
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,810 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-03 · OPLUMO Outlet 10
Outlet purchase
2026-07-22 · Member activity · RM 55.50
App session
2026-07-10 · OPLUMO Outlet 10
Points credited
2026-06-28 · Member activity · RM 62.90
Win-back campaign delivered
2026-06-16 · OPLUMO Outlet 10
Outlet purchase
2026-06-04 · Member activity · RM 70.30
Points credited
2026-05-23 · OPLUMO Outlet 10
Outlet purchase
2026-05-11 · Member activity · RM 77.70