Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 15169
VM0015169Membermember15169@example.test · +601110015169 · Preferred outlet: OPLUMO Outlet 6
FamilyDelivery
Consent Status
Opted Out
Points Balance
687
Current loyalty balance
Lifetime Spend
RM 860
Across 6 visits
Total Visits
6
Since 2026-04-23
Average Order Value
RM 125
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
79d
2026-07-22
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
687 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-22 · OPLUMO Outlet 6
Outlet purchase
2026-07-10 · Member activity · RM 93.75
App session
2026-06-28 · OPLUMO Outlet 6
Points credited
2026-06-16 · Member activity · RM 106.25
Win-back campaign delivered
2026-06-04 · OPLUMO Outlet 6
Outlet purchase
2026-05-23 · Member activity · RM 118.75
Points credited
2026-05-11 · OPLUMO Outlet 6
Outlet purchase
2026-04-29 · Member activity · RM 131.25