Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 15120
VM0015120Membermember15120@example.test · +601110015120 · Preferred outlet: OPLUMO Outlet 8
High ValueWeekend
Consent Status
Opted In
Points Balance
724
Current loyalty balance
Lifetime Spend
RM 905
Across 20 visits
Total Visits
20
Since 2025-09-15
Average Order Value
RM 53
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
47d
2026-08-23
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
724 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-23 · OPLUMO Outlet 8
Outlet purchase
2026-08-11 · Member activity · RM 39.75
App session
2026-07-30 · OPLUMO Outlet 8
Points credited
2026-07-18 · Member activity · RM 45.05
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 8
Outlet purchase
2026-06-24 · Member activity · RM 50.35
Points credited
2026-06-12 · OPLUMO Outlet 8
Outlet purchase
2026-05-31 · Member activity · RM 55.65