Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 15104
VM0015104Membermember15104@example.test · +601110015104 · Preferred outlet: OPLUMO Outlet 9
High ValueWeekend
Consent Status
Opted In
Points Balance
627
Current loyalty balance
Lifetime Spend
RM 784
Across 16 visits
Total Visits
16
Since 2025-11-08
Average Order Value
RM 65
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
65d
2026-08-05
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
627 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-05 · OPLUMO Outlet 9
Outlet purchase
2026-07-24 · Member activity · RM 48.75
App session
2026-07-12 · OPLUMO Outlet 9
Points credited
2026-06-30 · Member activity · RM 55.25
Win-back campaign delivered
2026-06-18 · OPLUMO Outlet 9
Outlet purchase
2026-06-06 · Member activity · RM 61.75
Points credited
2026-05-25 · OPLUMO Outlet 9
Outlet purchase
2026-05-13 · Member activity · RM 68.25