Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 15080
VM0015080Silvermember15080@example.test · +601110015080 · Preferred outlet: OPLUMO Outlet 2
High ValueWeekend
Consent Status
Opted In
Points Balance
1,542
Current loyalty balance
Lifetime Spend
RM 1,928
Across 38 visits
Total Visits
38
Since 2024-06-29
Average Order Value
RM 44
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
166d
2026-04-26
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,542 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-26 · OPLUMO Outlet 2
Outlet purchase
2026-04-14 · Member activity · RM 33.00
App session
2026-04-02 · OPLUMO Outlet 2
Points credited
2026-03-21 · Member activity · RM 37.40
Win-back campaign delivered
2026-03-09 · OPLUMO Outlet 2
Outlet purchase
2026-02-25 · Member activity · RM 41.80
Points credited
2026-02-13 · OPLUMO Outlet 2
Outlet purchase
2026-02-01 · Member activity · RM 46.20