Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 15032
VM0015032Silvermember15032@example.test · +601110015032 · Preferred outlet: OPLUMO Outlet 5
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,089
Current loyalty balance
Lifetime Spend
RM 1,362
Across 10 visits
Total Visits
10
Since 2026-01-13
Average Order Value
RM 162
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
107d
2026-06-24
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,089 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-24 · OPLUMO Outlet 5
Outlet purchase
2026-06-12 · Member activity · RM 121.50
App session
2026-05-31 · OPLUMO Outlet 5
Points credited
2026-05-19 · Member activity · RM 137.70
Win-back campaign delivered
2026-05-07 · OPLUMO Outlet 5
Outlet purchase
2026-04-25 · Member activity · RM 153.90
Points credited
2026-04-13 · OPLUMO Outlet 5
Outlet purchase
2026-04-01 · Member activity · RM 170.10