Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 15019
VM0015019Membermember15019@example.test · +601110015019 · Preferred outlet: OPLUMO Outlet 9
WeekendApp User
Consent Status
Opted In
Points Balance
922
Current loyalty balance
Lifetime Spend
RM 1,153
Across 26 visits
Total Visits
26
Since 2025-05-20
Average Order Value
RM 54
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
57d
2026-08-13
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
922 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-13 · OPLUMO Outlet 9
Outlet purchase
2026-08-01 · Member activity · RM 40.50
App session
2026-07-20 · OPLUMO Outlet 9
Points credited
2026-07-08 · Member activity · RM 45.90
Win-back campaign delivered
2026-06-26 · OPLUMO Outlet 9
Outlet purchase
2026-06-14 · Member activity · RM 51.30
Points credited
2026-06-02 · OPLUMO Outlet 9
Outlet purchase
2026-05-21 · Member activity · RM 56.70