Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 15013
VM0015013Silvermember15013@example.test · +601110015013 · Preferred outlet: OPLUMO Outlet 3
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,283
Current loyalty balance
Lifetime Spend
RM 1,605
Across 14 visits
Total Visits
14
Since 2025-10-04
Average Order Value
RM 115
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
136d
2026-05-26
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,283 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-26 · OPLUMO Outlet 3
Outlet purchase
2026-05-14 · Member activity · RM 86.25
App session
2026-05-02 · OPLUMO Outlet 3
Points credited
2026-04-20 · Member activity · RM 97.75
Win-back campaign delivered
2026-04-08 · OPLUMO Outlet 3
Outlet purchase
2026-03-27 · Member activity · RM 109.25
Points credited
2026-03-15 · OPLUMO Outlet 3
Outlet purchase
2026-03-03 · Member activity · RM 120.75