Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 14995
VM0014995Membermember14995@example.test · +601110014995 · Preferred outlet: OPLUMO Outlet 2
WeekendApp User
Consent Status
Opted In
Points Balance
153
Current loyalty balance
Lifetime Spend
RM 191
Across 7 visits
Total Visits
7
Since 2026-04-08
Average Order Value
RM 26
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
76d
2026-07-25
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
153 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-25 · OPLUMO Outlet 2
Outlet purchase
2026-07-13 · Member activity · RM 19.50
App session
2026-07-01 · OPLUMO Outlet 2
Points credited
2026-06-19 · Member activity · RM 22.10
Win-back campaign delivered
2026-06-07 · OPLUMO Outlet 2
Outlet purchase
2026-05-26 · Member activity · RM 24.70
Points credited
2026-05-14 · OPLUMO Outlet 2
Outlet purchase
2026-05-02 · Member activity · RM 27.30