Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 14969
VM0014969Silvermember14969@example.test · +601110014969 · Preferred outlet: OPLUMO Outlet 10
FamilyDelivery
Consent Status
Opted In
Points Balance
1,168
Current loyalty balance
Lifetime Spend
RM 1,460
Across 11 visits
Total Visits
11
Since 2025-12-27
Average Order Value
RM 163
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
106d
2026-06-25
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,168 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 10
Outlet purchase
2026-06-13 · Member activity · RM 122.25
App session
2026-06-01 · OPLUMO Outlet 10
Points credited
2026-05-20 · Member activity · RM 138.55
Win-back campaign delivered
2026-05-08 · OPLUMO Outlet 10
Outlet purchase
2026-04-26 · Member activity · RM 154.85
Points credited
2026-04-14 · OPLUMO Outlet 10
Outlet purchase
2026-04-02 · Member activity · RM 171.15