Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 14918
VM0014918Membermember14918@example.test · +601110014918 · Preferred outlet: OPLUMO Outlet 10
App UserFamily
Consent Status
Opted In
Points Balance
212
Current loyalty balance
Lifetime Spend
RM 265
Across 3 visits
Total Visits
3
Since 2026-03-11
Average Order Value
RM 72
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
176d
2026-04-16
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
212 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-16 · OPLUMO Outlet 10
Outlet purchase
2026-04-04 · Member activity · RM 54.00
App session
2026-03-23 · OPLUMO Outlet 10
Points credited
2026-03-11 · Member activity · RM 61.20
Win-back campaign delivered
2026-02-27 · OPLUMO Outlet 10
Outlet purchase
2026-02-15 · Member activity · RM 68.40
Points credited
2026-02-03 · OPLUMO Outlet 10
Outlet purchase
2026-01-22 · Member activity · RM 75.60