Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 14825
VM0014825Silvermember14825@example.test · +601110014825 · Preferred outlet: OPLUMO Outlet 2
FamilyDelivery
Consent Status
Opted Out
Points Balance
1,498
Current loyalty balance
Lifetime Spend
RM 1,873
Across 24 visits
Total Visits
24
Since 2025-05-18
Average Order Value
RM 93
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
95d
2026-07-06
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,498 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 2
Outlet purchase
2026-06-24 · Member activity · RM 69.75
App session
2026-06-12 · OPLUMO Outlet 2
Points credited
2026-05-31 · Member activity · RM 79.05
Win-back campaign delivered
2026-05-19 · OPLUMO Outlet 2
Outlet purchase
2026-05-07 · Member activity · RM 88.35
Points credited
2026-04-25 · OPLUMO Outlet 2
Outlet purchase
2026-04-13 · Member activity · RM 97.65