Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 14800
VM0014800Silvermember14800@example.test · +601110014800 · Preferred outlet: OPLUMO Outlet 11
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,007
Current loyalty balance
Lifetime Spend
RM 1,259
Across 24 visits
Total Visits
24
Since 2025-02-27
Average Order Value
RM 50
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
175d
2026-04-17
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,007 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 11
Outlet purchase
2026-04-05 · Member activity · RM 37.50
App session
2026-03-24 · OPLUMO Outlet 11
Points credited
2026-03-12 · Member activity · RM 42.50
Win-back campaign delivered
2026-02-28 · OPLUMO Outlet 11
Outlet purchase
2026-02-16 · Member activity · RM 47.50
Points credited
2026-02-04 · OPLUMO Outlet 11
Outlet purchase
2026-01-23 · Member activity · RM 52.50