Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 14791
VM0014791Goldmember14791@example.test · +601110014791 · Preferred outlet: OPLUMO Outlet 2
Birthday SoonLunch
Consent Status
Opted In
Points Balance
3,807
Current loyalty balance
Lifetime Spend
RM 4,759
Across 32 visits
Total Visits
32
Since 2025-01-18
Average Order Value
RM 159
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
71d
2026-07-30
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,807 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-30 · OPLUMO Outlet 2
Outlet purchase
2026-07-18 · Member activity · RM 119.25
App session
2026-07-06 · OPLUMO Outlet 2
Points credited
2026-06-24 · Member activity · RM 135.15
Win-back campaign delivered
2026-06-12 · OPLUMO Outlet 2
Outlet purchase
2026-05-31 · Member activity · RM 151.05
Points credited
2026-05-19 · OPLUMO Outlet 2
Outlet purchase
2026-05-07 · Member activity · RM 166.95