Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 14780
VM0014780Platinummember14780@example.test · +601110014780 · Preferred outlet: OPLUMO Outlet 8
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
5,623
Current loyalty balance
Lifetime Spend
RM 7,029
Across 44 visits
Total Visits
44
Since 2024-06-21
Average Order Value
RM 135
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
66d
2026-08-04
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
5,623 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-04 · OPLUMO Outlet 8
Outlet purchase
2026-07-23 · Member activity · RM 101.25
App session
2026-07-11 · OPLUMO Outlet 8
Points credited
2026-06-29 · Member activity · RM 114.75
Win-back campaign delivered
2026-06-17 · OPLUMO Outlet 8
Outlet purchase
2026-06-05 · Member activity · RM 128.25
Points credited
2026-05-24 · OPLUMO Outlet 8
Outlet purchase
2026-05-12 · Member activity · RM 141.75