Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 14765
VM0014765Goldmember14765@example.test · +601110014765 · Preferred outlet: OPLUMO Outlet 10
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,915
Current loyalty balance
Lifetime Spend
RM 4,895
Across 39 visits
Total Visits
39
Since 2024-10-25
Average Order Value
RM 113
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
30d
2026-09-09
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,915 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-09 · OPLUMO Outlet 10
Outlet purchase
2026-08-28 · Member activity · RM 84.75
App session
2026-08-16 · OPLUMO Outlet 10
Points credited
2026-08-04 · Member activity · RM 96.05
Win-back campaign delivered
2026-07-23 · OPLUMO Outlet 10
Outlet purchase
2026-07-11 · Member activity · RM 107.35
Points credited
2026-06-29 · OPLUMO Outlet 10
Outlet purchase
2026-06-17 · Member activity · RM 118.65