Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 14669
VM0014669Membermember14669@example.test · +601110014669 · Preferred outlet: OPLUMO Outlet 16
New JoinerHigh Value
Consent Status
Opted In
Points Balance
874
Current loyalty balance
Lifetime Spend
RM 1,093
Across 9 visits
Total Visits
9
Since 2025-12-03
Average Order Value
RM 112
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
166d
2026-04-26
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
874 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-26 · OPLUMO Outlet 16
Outlet purchase
2026-04-14 · Member activity · RM 84.00
App session
2026-04-02 · OPLUMO Outlet 16
Points credited
2026-03-21 · Member activity · RM 95.20
Win-back campaign delivered
2026-03-09 · OPLUMO Outlet 16
Outlet purchase
2026-02-25 · Member activity · RM 106.40
Points credited
2026-02-13 · OPLUMO Outlet 16
Outlet purchase
2026-02-01 · Member activity · RM 117.60