Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 14648
VM0014648Membermember14648@example.test · +601110014648 · Preferred outlet: OPLUMO Outlet 12
High ValueWeekend
Consent Status
Opted In
Points Balance
456
Current loyalty balance
Lifetime Spend
RM 570
Across 6 visits
Total Visits
6
Since 2026-04-29
Average Order Value
RM 120
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
73d
2026-07-28
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
456 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-28 · OPLUMO Outlet 12
Outlet purchase
2026-07-16 · Member activity · RM 90.00
App session
2026-07-04 · OPLUMO Outlet 12
Points credited
2026-06-22 · Member activity · RM 102.00
Win-back campaign delivered
2026-06-10 · OPLUMO Outlet 12
Outlet purchase
2026-05-29 · Member activity · RM 114.00
Points credited
2026-05-17 · OPLUMO Outlet 12
Outlet purchase
2026-05-05 · Member activity · RM 126.00