Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 14624
VM0014624Silvermember14624@example.test · +601110014624 · Preferred outlet: OPLUMO Outlet 5
High ValueWeekend
Consent Status
Opted In
Points Balance
1,923
Current loyalty balance
Lifetime Spend
RM 2,405
Across 33 visits
Total Visits
33
Since 2024-09-21
Average Order Value
RM 85
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
172d
2026-04-20
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,923 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-20 · OPLUMO Outlet 5
Outlet purchase
2026-04-08 · Member activity · RM 63.75
App session
2026-03-27 · OPLUMO Outlet 5
Points credited
2026-03-15 · Member activity · RM 72.25
Win-back campaign delivered
2026-03-03 · OPLUMO Outlet 5
Outlet purchase
2026-02-19 · Member activity · RM 80.75
Points credited
2026-02-07 · OPLUMO Outlet 5
Outlet purchase
2026-01-26 · Member activity · RM 89.25