Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 14599
VM0014599Membermember14599@example.test · +601110014599 · Preferred outlet: OPLUMO Outlet 14
Birthday SoonLunch
Consent Status
Opted In
Points Balance
492
Current loyalty balance
Lifetime Spend
RM 615
Across 4 visits
Total Visits
4
Since 2026-04-10
Average Order Value
RM 144
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
128d
2026-06-03
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
492 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-03 · OPLUMO Outlet 14
Outlet purchase
2026-05-22 · Member activity · RM 108.00
App session
2026-05-10 · OPLUMO Outlet 14
Points credited
2026-04-28 · Member activity · RM 122.40
Win-back campaign delivered
2026-04-16 · OPLUMO Outlet 14
Outlet purchase
2026-04-04 · Member activity · RM 136.80
Points credited
2026-03-23 · OPLUMO Outlet 14
Outlet purchase
2026-03-11 · Member activity · RM 151.20